House management and administration

Day-to-day running and administration of Brian Lewis House are looked after by a small number of employed staff, who are very valuably assisted by several volunteers. In particular, three of our key employees are (left to right): House Manager Chaowadee, Assistant House Manager Lauren, and Administration Manager Cathy.

Three years ago Oxford Abbeyfield was awarded the Abbeyfield Gold Star as evidence of consistently high quality services, and last year was awarded the wider-reaching Abbeyfield Core Standard. This ensures that services right across Abbeyfield meet up-to-date regulatory requirements and best practice. Our key service values are caring, openness, honesty, and respect. Abbeyfield nationally, with more than 500 centrally managed or affiliated homes, is the first care provider to support the living wage for all its employees.

Shared services

Rooms and bathrooms are cleaned weekly. Residents may choose to do their own laundry or have it done by staff. Additional help like shopping, dusting, collecting a delivery can be easily arranged through staff and volunteers, who are available in the house from early morning to late in the evening each day. All residents’ rooms have an emergency telephone alarm button for call-out assistance. There is also, of course, a comprehensive fire alarm BN-FV574_expert_G_20141203072652system, and free wifi throughout the house for exploring the web and keeping in touch by Skype or email.

We organise a regular programme of group and individual activities, sometimes going out e.g. the theatre and sometimes inviting speakers or entertainers to the house. Volunteers, staff, and residents themselves play a role in organising many of these activities.

Brian Lewis House does not itself provide nursing or personal care, but residents can bring in their own care if needed. Staff are also very willing to arrange for visiting services such as a hairdresser, chiropodist or carer.

Residents’ Protection and Rights

We ensure that our policies and practices meet the highest standards for providing a safe, happy and secure home, as well as the statutory requirements for working with elderly people. Our commitments under these, and the procedure for raising any complaints or concerns, are set out for residents in their tenancy agreements and in the Handbook given to every resident on arrival. Copies of all policies and procedures are available on request and through the Documents page of this website.